SUPPORT SERVICES

Team Super has materials to keep you compliant, such as integrating choice of fund into your onboarding programs, and how to comply with Payday Super requirements when onboarding new employees.

QuickSuper* is SuperStream-complaint and accepts New Payment Platform (NPP) payments. Employers who have registered with Team Super can use QuickSuper* clearing house to pay super. The service is free to use, and you can make these payments to employees who are with multiple funds – not just Team Super.

Note: You’ll need to register as a Team Super employer before you can access the Team Super QuickSuper* clearing house portal.

If you have a high level of Team Super membership within your workforce, your Key Employer Relationship Manager can provide anonymised analysis and insights to help you understand the proportion of employees who:

• are likely to be considering retirement in the next five years;

• are Team Super members aged over 45 who don’t have income protection insurance;

• are Team Super members aged under 35 years and may benefit from early engagement and education about their super;

• have a Team Super account without a binding nomination in place;

• are making voluntary contributions to help grow their retirement savings; or

• could benefit from targeted education sessions on retirement planning, investment choice, or making the most of their super.
  

Armed with this knowledge, Team Super can then help you provide the information your employees need in the way that is tailored to them. For more information, please contact your Key Employer Relationship Manager.

To support your employees in making confident and informed decisions about their superannuation, we can deliver tailored education sessions designed for the needs of your business and workforce. Topics may include:

• information to help support women in the workplace and close the super gap;

• financial wellbeing and practical tips to get on top of finances;

• an overview of how insurance works in super, and options to choose beneficiaries;

• tips on how to stay safe online and protect super from scammers;

• preparing for retirement; and

• how to make an investment choice.

These sessions are suitable for all staff, even if they aren’t members of Team Super. They can be delivered on-site or via video link.

Our team can also deliver redundancy support which can include personalised sessions with an adviser from Team Super Financial Advice for impacted employees.

If you’d like to know more about these sessions, contact your Key Employer Relationship Manager, call us on 13 64 63 or use the online enquiry form.

Legally, there are a few responsibilities employers need to be aware of when it comes to their super obligations – and they are changing all the time:

• super must be paid to qualifying employees, and the amount under the Super Guarantee is at least 12%;

• under the ATO’s SuperStream rules these payments must be electronic and sent in a standard format;

• employers must allow new and current employees choice of fund;

• employers must not give financial advice;

• use a default MySuper fund only where an employee has not chosen a fund and does not have a stapled fund. Team Super is a MySuper-authorised fund and can be used as an employer's default fund; and

• under Payday Super, super must be paid within seven days of payment of wages or salary (with limited exceptions, such as 20 days for new employees).

It’s a lot for an employer to be across. Our Key Employer Relationship Managers can help you stay on top of these responsibilities, so you don’t get caught out when trying to do the right thing.