ONLINE ACCOUNT SUPPORT

If you don't have a mobile number recorded on your account, you won’t be able to log in. You can update this by completing the Update my personal details form and return this via email at help@admin.teamsuper.com.

For added security, your mobile number is required for two factor authentication as part of the log in process. This is another layer of security where a code is sent directly to your mobile number. The code must then be entered before you can proceed. This will help keep your online account even more secure.

You’ll need to ensure that your member number and password are correct. You can find your member number in your Annual Statement or Welcome letter.

Handy tip: If you can’t remember your password, click the I’ve forgotten my password link below the log in button so we can send you a link that allows you to create a new password.

If you’ve had too many unsuccessful attempts to log in to your online account, your account may be temporarily locked for security reasons. Please wait at least 12 hours before trying again.

Handy tip: If this has happened to you and we have your email address recorded, you’ll receive an email with further detail.

Before you can use your online account, you’ll need to register. If you haven’t yet registered, please register for online account access.

If you can’t log in to your online account with the correct member number and password, you can try accessing your account using an incognito or private window, and / or clearing your cache and cookies (caching is when your computer uses a previously stored version of the page).

USE INCOGNITO / PRIVATE WINDOW

To access your account using an incognito / private window, please follow these steps:

• For Google Chrome:

  • Click the three dots in the top right-hand corner

  • Select New Incognito Window

  • Now type in the address bar account.teamsuper.com/member/login

  • Log in to your account with your member number and password

• For Safari:

  • Right-click on the Safari icon in your task bar

  • Select New Private Window

  • Now type in the address bar account.teamsuper.com/member/login

  • Log in to your account with your member number and password

• For Microsoft Edge:

  • Click the three dots in the top right-hand corner

  • Select New InPrivate window

  • Now type in the address bar account.teamsuper.com/member/login

  • Log in to your account with your member number and password

CLEAR CACHE / COOKIES

To clear your cache / cookies, please follow these steps:

• For Google Chrome:

  • Click the three dots in the top right-hand corner

  • Select Delete browsing data…

  • Under Time range, select Last hour

  • Uncheck Browsing history (ensure Cookies and other site data and Cached images and files are ticked)

  • Click Delete data

  • Now type in the address bar account.teamsuper.com/member/login

  • Log in to your account with your member number and password

• For Safari:

  • Click on the Safari dropdown menu and select Preferences

  • Click the Advanced tab and tick the show Develop menu in menu bar tick box at the bottom

  • Now select the Develop dropdown menu and click Empty Caches

• For Microsoft Edge:

  • Click the three dots in the top right-hand corner

  • Select Settings and choose Privacy, Search, and Services on the lefthand side to access your browsing data options

  • Under the Delete Browsing Data section, click on the button Choose what to clear to specify what data you want to remove

  • Under Time range, select Last hour

  • Ensure Cached images and files and Cookies and other site data are ticked and click Clear now