Account balance: If you’re enquiring about an account balance, you can call 13 64 63 and select 1 and your balance will be provided over the phone without needing to wait in the call queue. To do this, you will need your member number handy. You can find your member number in your welcome letter, Annual Statement or via your online account.
Update your personal details: You can do this in your online account, or by completing this form.
Contributions history: You can see your contributions in the transaction history of your online account.
Fund information (USI or SPIN): You can easily find this information here.
Withdrawals: Are you a pension member wanting to make a withdrawal? Please note, for your first withdrawal, you'll need to complete the Pension withdrawal application form and provide certified ID before we can release any money from your account. Once you've made an initial withdrawal using the form, you can make subsequent withdrawals over the phone. Get started here.
Early access to super: There may be times where you need to access your super early. By law, there are certain criteria you need to meet before you can do this. Read more about the different ways to access your super.
Financial advice: You can read more about the process or request an appointment with a financial adviser online.
General questions: If your enquiry isn’t urgent, you can send us an enquiry any time via our website.
For urgent enquiries, please call us. If we can’t answer straightaway, we also offer a call back option and will return your call the same day.
HOW TO REGISTER FOR ONLINE ACCOUNT ACCESS
If you haven't yet registered for online account access, please follow these steps:
Go to the registration page.
Enter your member number, surname, date of birth and postcode, then click next.
You’ll be shown the details we have recorded for you and asked to confirm these, then click next.
Once you’ve confirmed, you’ll receive an email with a verification code which you’ll need to enter, then click next.
You’ll then be asked to create a password.
Re-enter the password and click register.
Once you’ve completed your registration, you’ll receive a confirmation screen and email. You can now log in to your online account, using your member number and newly created password. You also need to keep your mobile handy to enter a security code.
Once you’ve entered your member number and password, click Login. You’ll then need to click the Send validation code button to receive the code to your mobile phone. Enter the code into the screen and click Validate token to proceed to your online account.
Handy registration tips:
You can only register using a unique email address (you won’t be able to share an email address with another member of Team Super) and mobile number. If you don’t have an email address or mobile number on your account or need to update it, complete the Update my personal details form and return this via email at help@admin.teamsuper.com.
You’ll need your member number, mobile and email to register. You can find your member number in your Welcome Letter or Annual Statement, or by calling us. If you’re a former TWUSUPER member, your member number has not changed and you can register using your existing member number.
Your mobile is set up for two factor authentication (2FA). This is another layer of security where a code is sent directly to your mobile number. The code must then be entered before you can proceed. This will help keep your online account even more secure. Pleased note, if you have an overseas mobile phone number, you cannot set up 2FA.
As part of the registration process, you'll need to create a password. This password needs to meet certain rules which is explained on the page, to ensure your account is secure.
EXPERIENCING LOG IN ISSUES?
Having issues logging into your Team Super online account, or are you not receiving the two factor authentication code on your mobile? Read on to learn about the most common reasons and what to do.
If you don't have a mobile number recorded on your account, you won’t be able to log in. You can update this by completing the Update my personal details form and return this via email at help@admin.teamsuper.com.
For added security, your mobile number is required for two factor authentication as part of the log in process. This is another layer of security where a code is sent directly to your mobile number. The code must then be entered before you can proceed. This will help keep your online account even more secure.
Please note, if you have an overseas mobile phone number, you cannot set up 2FA.
If we have your mobile number recorded but you’re not receiving the 2FA code via SMS, it’s possible you’ve previously unsubscribed from SMS notifications. To resolve this, text the word START to +61483965558 to be able to receive messages again.
You’ll need to ensure that your member number and password are correct. You can find your member number in your Annual Statement or Welcome letter.
Handy tip: If you can’t remember your password, click the I’ve forgotten my password link below the log in button so we can send you a link that allows you to create a new password.
If you’ve had too many unsuccessful attempts to log in to your online account, your account may be temporarily locked for security reasons. Please wait at least 12 hours before trying again.
Handy tip: If this has happened to you and we have your email address recorded, you’ll receive an email with further detail.
Before you can use your online account, you’ll need to register. If you haven’t yet registered, please register for online account access.
If you can’t log in to your online account with the correct member number and password, you can try accessing your account using an incognito or private window, and / or clearing your cache and cookies (caching is when your computer uses a previously stored version of the page).
USE INCOGNITO/PRIVATE WINDOW
To access your account using an incognito / private window, please follow these steps:
For Google Chrome:
Click the three dots in the top right-hand corner
Select New Incognito Window
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
For Safari:
Right-click on the Safari icon in your task bar
Select New Private Window
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
For Microsoft Edge:
Click the three dots in the top right-hand corner
Select New InPrivate window
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
CLEAR CACHE / COOKIES
To clear your cache / cookies, please follow these steps:
For Google Chrome:
Click the three dots in the top right-hand corner
Select Delete browsing data…
Under Time range, select Last hour
Uncheck Browsing history (ensure Cookies and other site data and Cached images and files are ticked)
Click Delete data
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
For Safari:
Click on the Safari dropdown menu and select Preferences
Click the Advanced tab and tick the show Develop menu in menu bar tick box at the bottom
Now select the Develop dropdown menu and click Empty Caches
For Microsoft Edge:
Click the three dots in the top right-hand corner
Select Settings and choose Privacy, Search, and Services on the left-hand side to access your browsing data options
Under the Delete Browsing Data section, click on the button Choose what to clear to specify what data you want to remove
Under Time range, select Last hour
Ensure Cached images and files and Cookies and other site data are ticked and click Clear now
If you receive an internal server error message or a page indicating that the online account is offline, you should try again later.
If you’re still experiencing issues accessing your online account, please contact us for support.